Terms of Service

1. Acceptance of Terms

By creating an account, placing an order, paying an invoice, or using any service provided by itpromhost.com, you agree to these Terms of Service and the related policies published on this website.

2. Services We Provide

We provide digital infrastructure services, including shared hosting, premium hosting, cloud services, domain registration and renewal, SSL certificates, IP services, and related technical support.

3. Service Activation

A service is considered activated when the relevant order is accepted and provisioned in our system. For domain services, activation occurs when the registration or renewal is recorded by the corresponding registry or registrar.

4. Billing and Renewals

Services are generally provided on a prepaid basis. Some services may renew automatically if a valid payment method or sufficient account balance is available before the renewal date. Prices may change upon prior notice published on the website or sent to the contact email associated with the account.

5. Customer Responsibilities

• Provide accurate and up-to-date contact and billing information.
• Maintain the confidentiality of account credentials.
• Use the services lawfully and avoid spam, phishing, malware, copyright infringement, and other abusive or prohibited activity.
• Monitor account balance, renewal dates, and service notices.

6. Suspension and Termination

We may suspend or terminate services for non-payment, fraud, unlawful content, abuse of infrastructure, phishing, malware distribution, network attacks, or failure to respond to critical compliance or support requests.

7. Refunds

Refunds are governed by our Refund Policy. Domain registration and renewal fees are generally non-refundable once processed by the registry.

8. Privacy

Our collection and processing of personal data are described in our Privacy Policy.

9. Liability

To the maximum extent permitted by law, our liability is limited to the amount paid by the customer for the relevant service period. We are not responsible for third-party network outages, registry actions, external attacks, or losses caused by misuse of account credentials.

10. Governing Terms

These Terms are a simplified standalone policy page for compliance and customer reference. The fuller contractual text remains available on the Documents page.

11. Contact

For legal or billing questions, contact us via Contact or email company@itpromhost.com.